Bill is M&M’s newest Operations Coordinator and plays an essential role in delivering superior HVAC project coordination with our customers, internal staff, and M&M’s HVAC Contractor Network (HCN). His primary responsibility is working with our network of pre-verified HVAC contractors to ensure they are providing the best work possible. Whether reviewing documents, visiting sites to ensure safety, or training contractors on our procedures, Bill ensures our customers get the most out of our installers and experience the best possible installations from start to finish. Bill has been instrumental in increasing operational efficiencies with our contractors, which has allowed us to help more customers than ever before.